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Frequently Asked Questions
Order
We ship worldwide subject to additional shipping costs based on your location.
Shipping to UK and Northern Ireland is free.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
If you're not happy for any reason, you may return within 30 days of receipt, provided that the items are unused and in original condition.
We aim to process refunds within 30 working days subject to acceptance.
Refer to our 'Refunds and Returns Policy' for more details.
You can contact us through our contact page or via 'info@backey.co.uk'
We will be happy to assist you.